Top Questions We're Asked:
1. What is the typical turnaround for a logo?
Normally a logo will take anywhere from 3-7 days to perfect. Brainstorming, color schemes, graphic elements and other
input data for designing logos take time. Another factor could be the complexity of the logo being illustrated depending on the requirement. If we're to design a rabbit, wearing converse, with shades, leaping over the city skyline, holding a toolbox and a wrench, it might take a little longer than the standard timeframe of that of a lesser detailed logo.
2. But wait. I paid you to design
my art. Isn't that artwork mine now?
Short answer yes. Long answer yes. On our old system, we managed client files, then allowed private access for clients to manage these files, only our archived masters were being saved with missing artworks and trashed masters. Thankfully with use of cloud services, these files can be copied and maintained by the client at any time.
3. Is the website Adplanet designs
mine or does that design belong to them?
for all purposes is yous. Any artwork such as mock-up design provided art may not be transferred to the client. Artwork not provided for websites by client
are not available for copying, selling, distributing, or any
other product not related to their website. Images used are
royalty free images, but with limited use. Please contact us
for any questions about any artwork provided from our royalty free photography providers.
4. What is the turnaround time for
See our Web Packages page. We try to maintain
a reasonable window of turnkey productions. Some websites that
than others will of course take up more time with functionality, hand
coding, number of pages, client response turnaround, etc... Normally we
like to give you an estimated time of deadline and launch date
and on track.
5. Are you hiring?
this question at least once a week. Although we would like
to hire more creative professionals, or even provide an intern
worksite, we just aren't in position to get that setup at this
time. Occasionally we hire freelancers to take on certain projects,
send us your resume or link where we can view your current
works, and we will let you know. Student work is acceptable.
Of course you have to start somewhere and we understand. We'll
at least get to view your present style. We will post positions
on our careers page
once available, keep checking back.
6. Does Adplanet host websites or
who is your web host provider?
We think of ourselves
as a conduit for a great host that we use. HOSTMONSTER.
We wish that we could provide hosting, but that means that
we would need a resident professional capable of maintaining
the network and bandwidth issues and other phone support that
normally follows being a host that we don't care to invest
in. We just like designing stuff.
we supply artwork to you, are there any discounts
Case by case would be the best answer for this, since most of the artwork we
are given, is not camera ready. Occasionally we do receive art that just needs
tweaking, and for that we only charge by the hour.
8. What is your refund policy?
For any artwork in production 7 days or less there is 50% return in funds, if paid in full, otherwise only a 25% return of deposit for graphics in production. Any artwork more than 7 days in production, the refund amount is 15% of funds, half down or paid in full.
If proofs are supplied and refund is requested at any time, the maximum refund is 15% maximum.